Helpdesk Operator

What you'll be doing:

📞 Join Our Team as a Helpdesk Switchboard Operator!
Hours: X1 position working Monday to Friday 4pm to 9pm and X1 Position on a Zero Hours Basis
Salary: 12.59 Per Hour
Contract Type: Permanent

Are you calm under pressure, confident on the phone, and great with people? We are looking for a dedicated and efficient Helpdesk/Switchboard Operator to join our fast-paced communications team. You’ll be the crucial first point of contact for internal and external callers and play a key role

🧾 What You’ll Do

• Operate a computer-based Switchboard system

• Handle All calls and requests

• Monitor and respond to alarms, including fire, trauma, and security alerts

• Maintain clear and accurate records

• Support with clerical / admin duties

• Work independently responding confidently to emergencies

🧠 What You’ll Need

• Excellent communication and interpersonal skills

• Ability to stay composed in high-pressure situations

• Good computer literacy and organisation skills

• Willingness to work flexible hours, including nights and weekends

• Previous office or switchboard experience

• Be adaptable and easily embrace changing priorities

• Be a brilliant communicator and easily build relationships

• Strive for excellence in an eager and motivated manne

• Take initiative and make decisions that are right for our customers

• Possess the ability to work under pressure

• Demonstrate exceptional timekeeping and reliability

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/1507/61399006/52269733/BU #Medirest

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!