People Operations Business Partner

What you'll be doing:

The vision of the Compass Group team at Google is to contribute to feeding the world responsibly and sustainably through food@work program leadership and by building upon Alphabet’s ecosystem. 

The Compass at Google People Operations team exists to hire, train, coach and partner with Senior leadership, operational management, subject matter experts and frontline team members to champion excellence in our people practices as these teams deliver the Food program. Additionally, People Operations Business Partners support management to ensure compliance with all local laws and company standards. This allows us to provide team members with an excellent place to work, to creatively solve people's issues as they arise, provide resources to help managers bring team members to their best possible performance and support career development.  

Role Summary:

The role will be a key partner to the Operational teams, to activate our Talent strategy, focusing specifically on three of the five core pillars of People Operations Business Partners; Employee Engagement, Employee Relations & People Analytics while supporting the activities of the other two; Talent Acquisition & Talent Development. 

The role will also support people projects, manager skills training, compliance, etc. for the Compass at Google program in order to support operational excellence. This position reports into the Regional Director of People (EMEA, APAC & India) and will leverage their strong  knowledge of local laws and company labor guidelines, training, coaching and mentoring skills,  ability to influence and to partner with key stakeholders (culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management, operations and the other members of the People Team) to promote all people standards, Compass at Google expectations and enhance the user experience.

Responsibilities:

Talent Acquisition

• In close partnership with local Compass country teams, identify areas of opportunity in attracting top talent, supporting initiatives to Attract the very best talent in the market.
• Support the use of social media and utilization of the brand assets to support acquiring top talent.  
• Support local HR recruiting processes, and ensure compliance with local legislation, while maintaining the Compass at Google processes to attract top talent. .
• Partner with managers to screen, interview candidates, and counsel managers on candidate selection as needed 
• Oversee, support and activate new employee onboarding processes to foster positive inductions into our program, enhance employer brand and support organizational goals.
• Support Employer Brand initiatives as required.
• Actively support the time to fill ratio aim of below 30 days, where appropriate.

Talent Development

• Ensure our teams set our employees up for success, with great onboarding, for all roles at all levels. 
• Guide management through regional talent workshops.
• Own the talent workshops output action plan alongside the Operational lead
• Ensure all employees identified as needing it through the talent workshops have an active, bespoke and relevant development plan.
• Engage, coach and support our top talent to develop great careers within the team.
• Ensure we leverage the great in-house learning and development (“L&D”) programs of Compass Group 
• Ensure learning initiatives enable the organisation to retain competent, capable and committed staff at all levels in the organisation.
• Train, coach and mentor managers, supervisors and employees on developing great career pathways. 

Employee Engagement

• Cultivate, develop and ensure a culture where employees feel cared for, respected and valued, where open and productive relationships exist between the management and the employees.
• Champion and activate with the wider People team our Global engagement survey framework, as a tool to ensure managers and teams work together to build a great place to work. 
• Align with Compass Group head office to ensure compensation and benefits are targeted at the level necessary to attract, retain and motivate quality people within the relevant comparator market.
• Proactively identify areas in HR policies, benefits, processes to improve efficiency and increase staff motivation/retention.
• Implement regular employee engagement surveys (stay meetings), and ensure resulting initiatives are managed effectively.
• Develop site/area specific retention plans, aiming to consistently reduce turnover.

Employee Relations

• Cultivate a proactive approach to ER with our Leadership and Management team.
• Proactively advise managers and employees on conditions of employment, HR policies and processes. 
• Develop strategies, tools, training and approaches to reduce internal and external ER cases/issues.  
• Utilise the local country framework and training to ensure our leaders are upskilled in managing employee relations matters effectively 
• Develop a proactive and supportive working culture when dealing with employee issues. 
• Manage people issues as they arise with the operational partners, and advise management in appropriate resolution of employee relations issues.
• Manage and complete HR investigations as necessary.
• Provide an open door policy to support and help employees who visit with issues and questions.
• Oversee the establishment and maintenance of an efficient offboarding system, including conducting exit interviews with employees leaving the company.
• Maintain all local laws and company employment guidelines consistently, and ensure compliance with legislative requirements.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. 

People Analytics & Systems

• Analyze employee data and develop reports for management to track strategic goal accomplishment.
• Develop and lead HR projects for the leadership team, sector corporate office and Compass Group as required.
• Manage the MyOpportunity system for your region. 
• Cultivate and partner closely with the Compass Group People team 
• Support the wider People Operations team in region and Compass Group HR Team, as needed.
• Utilize and maximize Compass Group HR systems, including training managers to use them. 
• Lead the exploration of opportunities to utilize/implement HRIS system/technology to eliminate administrative tasks, empower employees, and meet other needs of the organization.

Minimum Qualifications

• College degree or equivalent work experience
• 7 to 10 years HR experience in a generalist setting
• Ability to work in a complex stakeholder environment 
• Ability to work in a team and influence across job functions and company levels
• Experience in leading teams
• Passionate about the employee experience and environment  
• Ability to teach and train various subjects to individuals and small groups
• Strong commitment to confidentiality
• Ability to stay calm under pressure