Sales Executive - Harlequins RFC

What you'll be doing:

Sales Executive - Harlequins FC, Twickenham | Full-Time / Permanent

£32,000 + bonus and excellent benefits including hybrid working, healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We're seeking the next Sales Executive to join the forward-thinking team Conference & Events hospitality team at Harlequins FC - one of the most famous and prestigious rugby clubs in the world

In this is an exciting Sales Executive position you will support sales and co-ordination of non-matchday and matchday events. Using your excellent communication, administration, and customer service skills you will be an integral part of the hospitality events sales team, working across venue show-rounds, coordinating commercial bookings, and diary management.

Hybrid working (1 day remote and 4 days on-site)

We are Levy

We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Sales Executive - The role

• Bringing a friendly, professional and positive approach to every customer or client interaction.
• Responding quickly and professionally to all customer and client emails and calls.
• Keeping systems and records accurate, ensuring all information is captured in line with SOPs and Levy standards.
• Delivering a safe, consistent and high-quality service that meets all legislative and operational requirements.
• Using your can-do attitude to customer requests and looking for ways to exceed expectations.
• Building your knowledge of our hospitality services and venue facilities so you can confidently guide customers.
• Capturing customer feedback and turn valuable insights into action.
• Spotting opportunities to improve processes, boost efficiency and champion new ideas.
• Supporting colleagues with energy and positivity, stepping in wherever needed to get the job done.
• Contributing to training and meetings, promoting the Twickenham Stoop facilities and positively representing Levy, including managing online bookings and client accounts where required.

What we're looking for

• Previous experience within an event/hospitality role at venue level
• Excellent verbal and communication skills - confident with the ability to make decisions.
• Strong organisational and administrative skills.
• Competent in using MS Excel, Word, PowerPoint & Outlook
• Assertive, calm and works well under pressure
• Passionate about sales and operations
• Ability to multitask, think fast and to deliver solutions to customer requirements
• Diplomatic and discreet
• Creative in thinking and approach
• Challenge where required
• Can manage customer feedback and confidently manage complaint handling
• A good sense of humour

What you'll get in return

• Competitive salary with discretionary bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days? additional leave after returning from maternity leave, day off for your baby?s first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Why join us?

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences and shape the future of hospitality.